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AI bots

A digital assistant that answers customer questions straight away

A bot is a small program in the chat window of your website. It answers standard questions around the clock and passes everything else on to your team.

Book a first conversation
Examples with four cards: opening hours, customer question, sorting an enquiry and an email draft.
Opening hoursAssistant online
When are you open today?09:42
Today we are here for you from 8 am to 6 pm. On Saturday we are open from 9 am to 1 pm.
Mon–Fri 8 am–6 pmSat 9 am–1 pm
Answered at 09:42, no waiting
Customer questionAssistant online
Can I move my appointment?08:14
Of course. Tuesday 14:00 or Wednesday 9:30 are free. Which suits you?
Tue 14:00Wed 9:30
Answered at 08:14, no waiting
Sort enquiry
JWJonas Weber08:42
The device I received is faulty.
DetectedComplaint
Urgencyhigh
Forwarded toService team
Reply to Mr Weber: We'll get back to you today.
Email draft
MBMarkus Brandt09:05
When can I expect my delivery?
AI suggestion Hello Mr Brandt, your order leaves our warehouse tomorrow. You should receive it on Friday. SendEdit
Example

An everyday example

Before

The same ten questions every day, and enquiries sent in the evening wait until the next morning.

After

The assistant replies straight away and only passes on to your team what really needs a person.

How we work

  1. Understand

    We collect the questions your team answers most often.

  2. Build

    We set up the assistant with your content and test it with real questions.

  3. Support

    We regularly check what the assistant didn't know and teach it.

What's included

  • Answers to common questions
  • Taking down contact details from customers and prospects
  • Pre-sorting enquiries
  • Taking appointment and call-back requests
  • Preparing suggested replies
  • Forwarding to the right team
  • Taking over repetitive tasks

What happens next?

In a first conversation, we work out together what you need.

Book a first conversationNext service: AI in your software